We are members of The Property Ombudsman and as such we subscribe to the Code of Practice for Sales & Letting Agents.
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK.
The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents.
Links to Consumer Guides produced by The Property Ombudsman are shown below:-